Queue Intelligence for the Modern Era
Servia runs your queue — from corner shops to airports. 44 modules, 7 verticals, one ready-to-use multi-tenant platform.
Trusted by clinics, banks, public-service offices, retail, campuses, and airports across Indonesia.
Platform Core
Three pillars that set Servia apart — from customer experience to ML prediction.
Real-Time Queue
Sub-millisecond Go engine. 10 routing algorithms. Kiosk, signage, mobile, counter — all in sync over WebSocket.
ML Prediction
Estimated Wait Time, demand forecast, anomaly detection, churn prediction. Accurate to within ±15%.
Secure Multi-Tenant
Tenant isolation on every query. PII redactor. Immutable audit log. Bank- and hospital-ready.
Seven Verticals, One Platform
Industry-specific configuration via vertical packs — not separate implementations.
How It Works
Customer Takes a Ticket
Through kiosk, mobile, web, or walk-in. QR scan, ID, or anonymous.
Routing Engine Picks a Counter
10 algorithms — FIFO, priority, skill-based, VIP, geographic, ML-optimized.
Customer Is Notified
Push, SMS, WhatsApp, or signage call. Real-time EWT with high accuracy.
Officer Serves
Mobile or desktop officer terminal. Hold, transfer, recall, escalate — all one click.
What Customers Say
“Wait time dropped from 47 min to 22 min in 3 months.”
“OJK compliance automated. Reporting from weekly to daily.”
“Micro tier fits MSME. Customers know their schedule.”
Fair Pricing — From Micro to Enterprise
From Rp 250,000/month. Scale as you grow. No hidden fees.
Ready to transform your queue?
14-day free trial. No credit card. Provision your location in 10 minutes.