Semua Fitur Servia
Lengkap, modular, siap pakai. Aktifkan apa yang Anda butuh — tanpa kompleksitas yang tidak perlu.
Manajemen Antrian
- 10 algoritma routing — FIFO, priority, skill-based, VIP, geographic, ML-optimized, round-robin, least-busy, deadline-aware, fairness
- Mesin Go sub-detik untuk state machine tiket
- Event sourcing append-only di ticket_events
- Hold / transfer / recall / escalate satu klik
- Dead-letter queue otomatis untuk transisi gagal
- Admission control adaptif
- Multi-counter per lokasi dengan tipe berbeda (standard, VIP, virtual, kiosk-only, drive-thru)
- Penjadwalan janji temu terintegrasi
- Walk-in dan appointment terpadu
- Pre-call cushion configurable
Pengalaman Pelanggan
- Aplikasi mobile pelanggan (iOS + Android)
- Kiosk Android: tablet basic, touchscreen mid, premium, outdoor IP65, wall-mount mini, accessibility
- Digital signage (32" – 75"+, video wall 2×2/3×3, LED outdoor, e-paper)
- Notifikasi push, email, SMS, WhatsApp utility/marketing/service, voice IVR
- QR code untuk antrian anonim
- Multi-bahasa ID/EN bawaan
- Web push & PWA
- Notifikasi proaktif lewat WhatsApp template
- Mode accessibility (kursi roda, audio, braille)
- Andon display: ticker 7", LED 4-digit, tablet 10" mounted
Operasi Officer
- Terminal officer mobile + desktop
- Jadwal shift dan rotasi otomatis
- Performance scoring berbasis ML
- Hold, transfer, recall, escalate, no-show — semua audit log
- Manajemen break dan absensi
- Supervisor dashboard real-time
- Bulk action multi-counter
- Multi-skill matching
- Workload balancer
- Tablet officer terminal bawaan
Analitik & ML
- Estimated Wait Time (EWT) — akurasi ±15%
- Demand forecast harian / mingguan
- Anomaly detection (peak abnormal)
- Churn / abandonment prediction
- Officer performance scoring
- Custom model training run (per project)
- A/B test setup + monitor
- Shadow deployment
- Model rollback ke versi sebelumnya
- AI Forecast Pro (horizon custom)
Multi-Tenant & Keamanan
- TenantScope di setiap query (filter otomatis)
- Cross-tenant access throws TenantScopeViolationException
- Pool tenancy (Phase 1–3) atau silo DB (Enterprise)
- Audit log immutable
- PII redactor bawaan
- RBAC + JWT auth
- Resolusi tenant dari subdomain atau header
- White-label + custom domain
- Audit Export Pack untuk compliance
- Geo-redundancy (Enterprise)
Integrasi
- REST API v1 + OpenAPI spec
- Webhook outgoing + replay & filter
- Konektor: BPJS VClaim/Jasa, Dukcapil NIK/KK, OSS-BKPM, e-PAD
- CRM: Salesforce, HubSpot, generic mapper
- ERP: SAP S/4HANA, Oracle ERP, MS Dynamics
- Compliance: AML/Sanctions, Worldcheck/Refinitiv
- Aviation: AODB IATA, FlightRadar24
- Education: SIAKAD, Moodle LMS
- Comms: Twilio, Mailchimp/Mailgun/SendGrid passthrough
- Custom connector build available